IRWD Crews At Work

IRWD Crews At Work

crews-at-work
 IRWD Construction Crews At Work Out In The Community

We may be flushing hydrants or repairing the water pipe due to a water main break, we may be installing a new water pipe or working on a water meter. During these times it's possible that you may experience a brief interruption in service. This is usually no more than a few minutes, and we will attempt to notify you before we turn off the water. During these times the appearance, smell, and/or taste of your water may be different.

Click on the following list of common questions and answers. If you still have concerns, please call the IRWD Customer Service Department at 949-453-5300 or email us at customerservice@irwd.com.

 Frequently Asked Questions
 Is the water safe to drink?

The changes that may occur in your water are usually only aesthetic (discoloration and metallic taste). IRWD flushes
hydrants to test their proper functioning for fire flows, but also periodically to freshen the water supply particularly
where the water pipe acts as a "dead-end source." If you have any additional concerns, please contact our Customer
Service Department.

 What happens when the main breaks?

Our crews isolate the pipe by shutting off valves and temporarily placing the water supply out-of-service for the time
necessary to make the repairs. After repair or replacement of the broken pipe, it is thoroughly cleaned, disinfected,
and flushed, prior to being reconnected to the system. New pipe, like any new container, can produce a new pipe
taste and/or odor. This is not uncommon and will usually go away after a few weeks. It is not in any way harmful,
only aesthetically displeasing.

Will I be notified before my service is interrupted?

 You will receive a letter or some other form of notification from IRWD when work is scheduled on your street. However, when we respond to main breaks or other emergencies, it may not be possible for us to provide advanced notice. Whenever possible, our crews will notifiy you in person and by a notice card left on your door if they are doing an emergency repair that will disrupt your service. Please keep in mind we do not notify customers during late night or early morning hours.

What can happen when IRWD is working on the pipes or fire hydrants?

As in a water main break or a hydrant usage, air pockets often form within the water pipes. Natural mineral scale
is on the inside of the pipes, and disturbances in the flow of the water (such as air pockets) from the above mentioned
activities, often cause mineral scale to slough off and discolor the water or produce particulate matter. If you notice
this, especially in your toilet reservoir (toilet reservoirs or tank usually indicate the quality of the water coming into the
home), please give us a call. Try to avoid using hot water during this event; otherwise flushing the hot water system
may be necessary.

 Why is the water in my bathtub discolored (hot water only)?

This may indicate a problem with your hot water tank, which is the responsibility of the consumer.

 

Contact information: For emergencies during non business hours please call 949-453-5300 (24 hours).

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